*** WE SHIP TO 190 COUNTRIES WORLDWIDE, WE DO NOT SHIP TO CHINA , MIDDLE EAST AND AFRICA (SOUTH AFRICA EXCLUDE).***
*** WE SHIP TO PAYPAL ADDRESS ONLY , PLEASE MAKE SURE YOUR PAYPAL ADDRESS AND YOUR ADDRESS YOU PUT AT OUR WEBSITE DURING CHECKOUT ARE THE SAME , IN CASE OF DIFFERENT ADDRESSES , WE WILL ALWAYS TAKE YOUR PAYPAL ADDRESS AS YOUR SHIPPING ADDRESS.
When you order from toyatoys.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. toyatoys.com offers multiple international shipping methods:
Shipping From OUR HK/China Warehouse
Register Air Mail By: SWEDEN POST/SWISS POST/CHINA POST/SINGAPORE POST
HONG KONG POST/NETHERLANDS POST/EPACKET (ONLY TO USA)
10-25 business days
CHINA EMS/SINGAPORE EMS
5-20 Business Days Worldwide
5-12 Business Days Worldwide
UK: usually 3-6 business days Other EU countries: usually 7-10 business days
USA: usually 3-6 business days Brazil,Canada,Mexico: usually 7-10 business days
I am In a Country Which Requires Customs Duty. How can I Deal With This?
Orders shipped are stated at the lowest value possible to reduce customs duty value. However, customs duty is out of our control, you are responsible for both finding out information on the duty and paying if a duty is required. We recommend you check before you order to avoid any un expected costs. Orders shipped with express are more likely to be taxed.
Why Is My Parcel At The Post Office?
If you choose standard shipping, your parcel maybe directly delivered to your local post office. You Should Get a notice that inform you once it has arrived. Please take your tracking number and your personal ID to collect your items. If you are also not at home when the parcel is to be delivered and it is too big for your letterbox the item may also be brought back to your local post office, a notice will usually be left on your door or in your letterbox.
My Order Is Taking A Long Time To Arrive, When Is It Coming?
Check the order status and if it is tracked check the tracked status then calculate the number of business days since it has been sent, if it is over the expected delivery time please contact us. Remember the business days are Monday to Friday so one week is equal to 5 business days.
How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse.
Processing: Your order is in checking and packaging.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. **it might take 2-4 days for the tracking info to update at the courier system.
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.
Why didn't I Get A Tracking Code?
If you used one of our express shipping methods like DHL or EMS, we will get the tracking number usually in 2-3 days after we shipped the package,please do not worry , we will update the tracking number at our site and you will get email once the tracking is available.
How Long Will It Take For Delivery?
Total delivery time is split into two parts.
1. Processing time is usually 1-3 business days: This is The time from when your payment is received to when we gather up all the items, do strict quality-control tests and carefully package the items.
2. Average Shipping time 20-35 business days or 5-14 business days for express shipping: This is the time that it takes for the package to be delivered by the couriers to the destination,
Is Shipping Included in The Prices?
In most cases the answer is "YES" , we calculate the shipping price for each item and destination country , most of our items shipped for free to most countries , heavy items and/or far destinations like South America is usually charged for reasonable shipping prices ,please check the shipping prices before you place your order.
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot change the address.
My Order Status Is Showing Back Order/Out Of Stock?
It means some products in your order are out of stock at the moment and you need to wait for stock. If your order status is back order it will likely be split shipped.